Eve Jakubowski

About Eve Jakubowski

Self motivated technical product manager with 10 years of experience building 0 → 1 and scaled consumer products, most recently delighting customers through AI-powered experiences. Currently leading the customer experience for Amazon’s drone delivery program. Brings a safety-based customer-first mindset informed by prior EMT experience with high stakes decision making scenarios. Strong track record of building trust and delivering delightful customer-obsessed experiences under ambiguity. Values meeting ambitious goals through a curious, innovative mindset, collaboration, and data driven strategies. Consistently empowering others through networking and mentorship.

Experience

1. Sr Pmt, Prime Air (Drone Delivery) Cx

   Amazon

   Apr 2025 — Present

   Own the end-to-end autonomous delivery customer experience (CX), leading a team of four HC to translate customer contacts and performance data into deliverable hardware and software featuresIntroduce secure GenAI workflows analyzing customer contacts at scale to identify pain points and prioritize features, saving 38HC annuallyPartner across hardware, software, and operations to ship customer-facing features, including automating refunds, photo on delivery, and drone delivery point changesExpand customer base by 6% by leveraging computer vision to identify safe delivery locations across differing property types

Education

• Northwestern University

  BS, Cognitive Science

  2010 — 2014

Skills

• Html
• Statistics
• Spss
• Customer Service
• Retail
• Matlab
• Research
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Financial Modeling
• Social Media
• Economics
• Python
• Data Analysis
• Gait Analysis
• Spanish
• Athletic Footwear
• Microsoft Office
• Sales
• Market Research
• Analysis