Eva Xavier Martins

About Eva Xavier Martins

Analytical and results-driven professional with over 5 years of experience in workforce forecasting and planning within dynamic hospitality environments, including shipboard operations.Adept at managing multiple projects and stakeholders, partnering across all leadership levels, and collaborating with remote and global teams. Proven ability to align staffing and training strategies with business objectives, optimize resource allocation, and reduce costs through data-driven approaches using tools such as Excel and Tableau.Brings a strong hospitality foundation and hands-on shipboard experience, complemented by leadership in managing diverse teams and driving operational excellence. Skilled in research, analysis, and interpretation of complex requirements, with expertise in trend and root cause analysis to inform strategic decisions. Experienced in facilitating programs, leading training and development initiatives for the workforce planning team and fostering continuous learning and career growth. Superior communication and interpersonal skills, effective time management, and a proactive, self-starter mindset.

Experience

1. Manager, Scheduling

   Carnival Cruise Line

   Jan 2022 — Present · Miami, FL, US

   Oversee scheduling and workforce planning for employees across 11 hotel operation departments, ensuring compliance and alignment with operational standards and individual requirements for the entire fleet.• Lead a team of 11, including supervisors and planners, driving operational efficiency, professional development, and fostering a culture of continuous learning and improvement.• Partner with senior leadership and department heads to translate strategic objectives into actionable workforce and training plans, supporting competency frameworks and career development initiatives.• Collaborate with cross-functional teams and key stakeholders to enhance workforce planning tools and processes (e.g, Crew Personnel System, TM Hub, TM Portal), improving scheduling accuracy and communication for training and onboarding programs.• Support implementation of pre-joining and onboarding programs in partnership with crew operations and training providers, ensuring smooth delivery and positive learner experience.• Serve as a liaison between hotel operations, leadership, and external partners to align workforce planning and training strategies with organizational goals and industry standards.

Education

• Les Roches

  Post Graduate Diploma in International Hospitality Administration, Hospitality Administration/Management

  2010 — 2011

• Univerzita Mateja Bela, Banska Bystrica

  Master's degree, Hotel & Hospitality Management & Economics

  1994 — 1999

Skills

• Hospitality
• Rooms Division
• Management
• Hotel Management
• Hotels
• Banquets
• Restaurant Management
• Restaurants
• Event Management
• Food & Beverage
• Customer Service
• Hospitality Industry
• Customer Satisfaction
• Wine
• Hospitality Management
• Food