Eva Skelding

Bank Teller @The Village Bank

Newton, MA, US

Deliver exceptional customer service across 7+ branches, adapting quickly to different teams, processes, and clientele while maintaining 100% compliance with regulatory and operational standards- Accurately process high-volume transactions, including deposits, withdrawals, and check cashing with meticulous attention to detail and zero tolerance for errors- Proactively identify and resolve cash discrepancies, consistently maintaining balanced drawers and safeguarding bank assets- Build trusted relationships with customers, resolving inquiries on first contact and consistently earning positive feedback. Recognized by management for reliability, adaptability, and top-tier service quality- Assist in onboarding and mentoring new hires, fostering a collaborative and high-performing team culture.

Brown University

Comparative Literature