Evan Alter

About Evan Alter

As the twilight sunburst gleams, As the chromium moon it sets, As I lose all my regrets and set the twilight reeling, I accept the new found man and set the twilight reeling- Lou Reed

Experience

1. Customer Success Manager

   Okta

   Jan 2019 — Present · Boston, MA, US

   I drive customer adoption and success by integrating Okta’s innovative platform with our customers’ business objectives and priorities, and by providing oversight, recommendations, and opportunities for greater service and risk management- Work closely with customers to drive adoption and help guide them to successful engagements- Educate and train customers on Okta\'s product and services to help better their ability to succeed- Partner with internal Okta partners to align account activities with the customer\'s business case and strategy- Prepare and educate customers on new features and releases- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer\'s business needs- Conduct periodic customer health-checks- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product- Work with the sales team to properly sell and position Customer Success Services.

Skills

• Windows
• Strategy
• Microsoft Exchange
• Research
• Disaster Recovery
• Marketing
• System Administration
• Active Directory
• Windows Server
• Management
• Cisco Technologies
• Leadership
• Networking
• Project Management
• Virtualization
• Cloud Computing
• Data Analysis
• Servers
• Crm
• Strategic Planning
• Data Center
• Microsoft Office
• Iis
• Program Management