Evan Spenneberg

About Evan Spenneberg

Improvise, adapt and overcome. Constantly looking for the initiative to help the greater good.

Experience

1. Customer Relationship Specialist

   Answernet

   Dec 2022 — Present

   AnswerNet has over 31 brick and mortar locations that house of customer accounts. Our responsibility is to engage with customers to ensure quality of service. Methods of interaction range from simple coding on their telephone answering script, advising site managers of infractions of agents to train and reprimand them to ensure quality of service. Additional duties include agreement crafting and execution, minute adjustment, rate adjustment and call flow analysis. We will also solicit new service with existing business and attempt to rekindle lost accounts.Together with our affiliates, AnswerNet operates 31 contact centers within the continental United States and Canada. We provide a vast range of contact center services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualification, market research, and a host of other contact management solutions provide to thousands of satisfied clients who process millions of contacts each year.

Education

• East Carolina University - College of Business

  BSBA, Business Management

  1993 — 1996