Evan Ritchie
Special Projects & Training Manager @Evertz
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WORK HISTORY
Special Projects & Training Manager @Evertz
Burlington, ON, CA
This position has me working with all our EvTOC SLA clients in multiple fashions to tackle special projects and training initiatives to accomplish additional objectives outside of our regular support structure.I work with our support technicians and Client Support Managers to develop training programs within our team as well as tailor specific requests for our customers and schedule them accordingly. I\'ve also been leading an internal training database initiative to house all our support training courses under one umbrella, unifying our support learning under a single platform.The projects I lead with our clients are outside of our regular day-to-day support. these range from rework/retrofits to full on deployments of new hardware or software upgrades. I lead the planning, communication, coordination and completion of all required deliverables and ensure satisfaction from the customer. we also implement ongoing improvements by collecting feedback and updating our processes to continually strive for the excellence our SLA team is known to provide.
EDUCATION
University of Toronto Mississauga
Bachelor of Fine Arts (B.F.A.), Art and Art History
George Brown Polytechnic Continuing Education
Certificate, Lean Six Sigma - Green Belt
George Brown Polytechnic Continuing Education
Certificate, Project Management
George Brown Polytechnic Continuing Education
Certificate, Cartooning & Illustration
Mohawk College
Ontario College Advanced Diploma, Television Broadcasting
SKILLS
ABOUT EVAN RITCHIE
At Evertz, my focus as Client Support Manager is on fostering robust client relations through expert operations management and strategic use of CRM tools. My tenure in telecommunications and multimedia production has honed my ability to drive client satisfaction and team success.With a background in engineering and client services, I excel in creating solutions that resonate with both technical and creative teams. Our organization benefits from my mediation skills and adaptability, ensuring efficacy in high-stress environments.
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