Evan Covington
Head of Customer Experience @ Drumkit.ai | MBA
- Role
- Head of Customer Experience at Drumkit
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Evan Covington
As Head of Customer Experience at Drumkit.ai, I help transform freight brokerage through intelligent automation—empowering operations and sales teams to work smarter, not harder. My role centers on building scalable, customer-first strategies that drive product adoption, strengthen relationships, and deliver measurable outcomes in cost savings, productivity, and revenue growth.I lead with psychological safety, transparency, and intellectual honesty, fostering teams that innovate, challenge ideas, and bring their whole selves to work. I thrive on turning data-driven insights into solutions that simplify complexity and create real impact for customers.With a BA from Harvard and an MBA from UVA Darden, I bring both strategic and operational perspectives to leadership. Outside of work, I’m passionate about real estate investment, financial literacy, mental health awareness, sustainability, and exploring the world through unique teas.
Experience
Head of Customer Experience
Aug 2025 — Present · Austin, TX, US
Education
University of Virginia Darden School of Business
Master of Business Administration - MBA, Business Administration and Management, General
2018 — 2020
Harvard University
Bachelor of Arts (B.A.), East Asian Studies
2008 — 2012
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