Evan Moore
- Role
- Customer Success Manager, Majors at GitLab
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Evan Moore
With over three years of advancing customer success in dynamic tech environments, my core…
Experience
Customer Success Manager, Majors
Aug 2022 — Present
Accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. Create successful customers by enabling, training, and nurturing them throughout their journey. Customer Adoption - Ensure the customer is working towards or adopting their desired use cases to maturity. Ensure the successful onboarding of all intended users. Identify areas of adoption risk and establish mitigating plays and programs. Delivering Positive Business Outcomes - Ensure customers are meeting and exceeding their desired business outcomes so that customers can quantify and support their investment. Trusted Advisor - Establish \"trusted advisor\" relationships with the management and technical teams on the customer side while working seamlessly with our account team to deliver a best-in-class customer experience. Account Expansion - Lead adoption expansion beyond the customer\'s desired use cases and further customer return on investment (ROI). Partner with Sales to identify expansion opportunities and ensure we realize the expansion potential of a customer account. Leading Business Reviews - Review and celebrate progress towards, or achievement of, the customer\'s desired business outcomes. Address challenges with a plan for mitigation, align on upcoming and future customer business objectives.
Skills
- Sales
- Business Development
- Account Management
- Management
- Ansys
- Project Management
- Business-to-Business (B2b)
- Marketing
- Leadership
- Virtualization
- Telecom
- Customer Relationship Management (Crm)
- Enterprise Software
- Team Leadership
- Cloud Computing
- Social Media
- Microsoft Excel
- Solution Selling
- Business Analysis
- Cold Calling
- Data Analysis
- Market Research
- Network
- Customer Service
- Microsoft Office
- Storage Solutions
- Visio
- Software Sales
- Crm
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