Evan Hopson
- Role
- Implementation Manager, Tech Support Lead at Hexicom Software
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Implementation Manager, Tech Support Lead
Oct 2019 — Present
Present and demonstrate core software functions with potential customers via online screen-sharing meetings. • Host ongoing weekly training sessions with new customer acquisitions until they are ready to go live. • Identify business process gaps and help scale systems to fill them. • Analyze complex business problems that can be solved through system automation. • Gather and document customer requirements and work with the development team for new system functions. • Manage information and applicable supporting documents and dashboards. • Work with clients, as well as third-party representatives, to troubleshoot and resolve business systems problems. • Work with clients to improve, automate and align business data with current client processes. • Curate and maintain related support documentation (self-help articles, training material, support flows, and other documentation).
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.