Evan Hernandez
Director of Digital Content Strategy & Customer Experience
- Role
- Global Director of Digital Content Strategy & Customer Experience at SAP
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Evan Hernandez
Results-driven content marketer and creative project manager with 10+ years of experience helping software companies expand their reach and revenue. Focused on leveraging new technologies to meet objectives and expand the art of the possible. Hands-on creator able to manage multiple cross-functional projects at once and to prioritize to meet competing deadlines.
Experience
Global Director of Digital Content Strategy & Customer Experience
Apr 2022 — Present · New York, NY, US
Directed the creation, adoption, and enablement of cutting-edge customer-facing content for the Customer Experience (CX) LoB, with particular focus on the 400+ Solution Engineers within the LoB- Conceived, scripted, and project-managed customer-facing marketing and technical demo videos for SAP.com, YouTube, and other customer facing platforms, working cross-functionally with marketing, product, and go-to-market teams for strategic alignment- Created 40+ videos in less than 2 years, generating more than views, influencing more than $85m in revenue from deals won- Launched an internal support team of 7 for creating custom microsites for customer engagements- Designed more than 20 website templates by SAP solution and industry for customer-facing web content- Trained solution engineers on best-in-class digital skills and tooling- Analyzed the success of video and web content using a range of tools including PowerBI, IRIS, Timesites, Outreach, and more, focusing on audience engagement- Single point of contact to an internal product team, providing input on UX and helping shape the product to better serve internal audiences - Led more than a dozen enablement sessions per year for more than attendees in 2023 alone, on topics ranging from optimizing deal cycles using digital content to internal product strategy.
Education
Wichita High School East
International Baccalaureate Diploma Recipient
2006 — 2010
University of Chicago
Bachelor of Arts (B.A.), Political Science and Gender and Sexuality Studies
2010 — 2014
Skills
- Proposal Writing
- Social Media Marketing
- Powerpoint
- Writing
- Salesforce.com
- Social Media
- Editing
- Leadership
- Politics
- Business Development
- Political Science
- Blogging
- Research
- Marketing
- Video Production
- Microsoft Office
- Sales
- Event Planning
- Data Analysis
- Nonprofits
- Management
- Public Speaking
- Community Outreach
- Qualitative Research
- Proposal Support
- Social Networking
- Microsoft Word
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