Evan Hernandez

Director of Digital Content Strategy & Customer Experience

Role
Global Director of Digital Content Strategy & Customer Experience at SAP
Location
Brooklyn, NY, US
LinkedIn followers
500 followers

About Evan Hernandez

Results-driven content marketer and creative project manager with 10+ years of experience helping software companies expand their reach and revenue. Focused on leveraging new technologies to meet objectives and expand the art of the possible. Hands-on creator able to manage multiple cross-functional projects at once and to prioritize to meet competing deadlines.

Experience

  1. Global Director of Digital Content Strategy & Customer Experience

    SAP

    Apr 2022 — Present · New York, NY, US

    Directed the creation, adoption, and enablement of cutting-edge customer-facing content for the Customer Experience (CX) LoB, with particular focus on the 400+ Solution Engineers within the LoB- Conceived, scripted, and project-managed customer-facing marketing and technical demo videos for SAP.com, YouTube, and other customer facing platforms, working cross-functionally with marketing, product, and go-to-market teams for strategic alignment- Created 40+ videos in less than 2 years, generating more than views, influencing more than $85m in revenue from deals won- Launched an internal support team of 7 for creating custom microsites for customer engagements- Designed more than 20 website templates by SAP solution and industry for customer-facing web content- Trained solution engineers on best-in-class digital skills and tooling- Analyzed the success of video and web content using a range of tools including PowerBI, IRIS, Timesites, Outreach, and more, focusing on audience engagement- Single point of contact to an internal product team, providing input on UX and helping shape the product to better serve internal audiences - Led more than a dozen enablement sessions per year for more than attendees in 2023 alone, on topics ranging from optimizing deal cycles using digital content to internal product strategy.

Education

  • Wichita High School East

    International Baccalaureate Diploma Recipient

    2006 — 2010

  • University of Chicago

    Bachelor of Arts (B.A.), Political Science and Gender and Sexuality Studies

    2010 — 2014

Skills

  • Proposal Writing
  • Social Media Marketing
  • Powerpoint
  • Writing
  • Salesforce.com
  • Social Media
  • Editing
  • Leadership
  • Politics
  • Business Development
  • Political Science
  • Blogging
  • Research
  • Marketing
  • Video Production
  • Microsoft Office
  • Sales
  • Event Planning
  • Data Analysis
  • Nonprofits
  • Management
  • Public Speaking
  • Community Outreach
  • Qualitative Research
  • Proposal Support
  • Social Networking
  • Facebook
  • Microsoft Word

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Evan Hernandez — Global Director of Digital Content Strategy & Customer Experience at SAP in Brooklyn, NY, US | Unifers