Evangeline K.
Hotel Representative @TUI
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WORK HISTORY
Hotel Representative @TUI
GR
Guest-focused hospitality professional delivering engaging welcome presentations, promoting excursions and upsell services, and providing tailored local recommendations to enhance the overall guest experience. Skilled in resolving guest complaints with empathy while adhering to company policies, coordinating with hotel staff and internal teams to maintain smooth operations, and managing guest inquiries related to transfers, lost items, and on-site incidents. Experienced in administrative and operational tasks including rota planning, financial processes, detailed incident reporting, and the use of multiple operational and reporting systems to support efficient service delivery.Career Achievements- Improved hotel service score by 33% compared to previous years through enhanced guest communication, service delivery, and conflict resolution. Recognized with two awards on \"Problem Solving\" on Kos Island- Delivered engaging welcome presentations that increased guest participation and generated consistent interest in excursions and upsell services- Demonstrated strong technical proficiency by effectively using key systems including R.E.P Tool, TIMS, Power BI, Qualtrics, Ermes, Flight Radar, MTT, Formyoula, C4C, DSP, and Transfer Hub to manage operations and reporting.
EDUCATION
Transformational Arts College
Certificate, Coaching Practitioner
George Brown Polytechnic
Work and Career Counsellor Diploma, Social and Community Services
Centennial College
Diploma, Creative Advertising
ABOUT EVANGELINE K.
People & Experience Advisor passionate about people development, training, and creating meaningful interactions within tourism and hospitality. Known for facilitating engaging learning environments, building confidence in others, and helping individuals grow through clear communication and practical guidance.Alongside my hospitality career, I developed strong facilitation and presentation skills while working with a private college in Toronto, delivering 4-hour workshops to classes of up to 30 students on job search strategies, professionalism, and personal branding. Designing structured sessions, leading group discussions, and coaching students to present themselves confidently strengthened my ability to guide learning and support professional growth. My hospitality journey spans cruise lines, hotel environments, and my current role as a Guest Representative with TUI, where I advise guests on experiences and ensure smooth, positive travel moments. This background provides valuable industry insight that complements my passion for educating, mentoring, and supporting people development within the tourism and hospitality space.If you’re passionate about developing people and creating exceptional experiences, I’d be delighted to connect at e•••••••@gmail.com, and explore how we can work together.
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