Evandra Tager She
Group Vice President, SaaS
- Role
- Group Vice President, Saas Service Management and Engineering at Oracle
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Evandra Tager She
Customer obsession is something every cloud company must have at their core in order to win in today’s markets. I love jumping into that intersection of Customer Experience and Product Engineering, driving hard at ensuring each and every cloud customer trusts my company.The customer is ALL and I leverage my proven track record of operational, strategic, technical and people leadership excellence in helping organizations transform culture, structure and practices around their customer lifecycle including customer success, service and support, elevated engagement, as well as solutions and reliability engineering operating models.Building global organizations that take amazing care of business customers on their journey to cloud is what I do and I’m able to leverage my multilingual fluency (Spanish, French, Portuguese, and English) in order to do so. The goal of any customer experience or advocacy organization should be to aggressively reduce customer stress, anxiety, and overall cognitive load as they walk the often high risk path of building more and more of their businesses on the cloud!
Experience
Group Vice President, Saas Service Management and Engineering
May 2023 — Present · Bellevue, WA, US
Responsible for leading SaaS Mission Control Center, Platform Engineering, Elevated Customer Engagement, Customer Reliability and Solutions Engineering, Customer Communications, Change and Problem Management, Process Engineering and Customer Insights / Business Intelligence for a $10Bn
Education
Bellevue College
Business Administration and Management, General
1996 — 1998
Skills
- Budgets
- Customer Relationship Management (Crm)
- Program Management
- Business Intelligence
- Management
- Telecommunications
- Outsourcing
- Cloud Computing
- Project Management
- Technical Support
- Business Analysis
- Process Improvement
- Strategy
- Vendor Management
- People Management
- Leadership
- Sharepoint
- Call Centers
- Software as a Service (Saas)
- Business Process Improvement
- Cross-Functional Team Leadership
- Team Leadership
- Strategic Planning
- Product Management
- Customer Experience
- Saas
- Coaching
- Enterprise Software
- People Manager
- Team Management
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