Evan Didia
Director of Operations at Aseng EWC Holdings, a Franchise Group of European Wax Center with locations throughout Pennsylvania.
- Role
- Director of Operations at European Wax Center
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Evan Didia
Highly motivated and results-driven Director of Operations with a proven track record of success in overseeing multi-unit franchises. As a strategic leader, I have consistently achieved operational excellence, streamlined processes, and maximized profitability for the organization.With a deep understanding of the unique challenges and opportunities within the beauty and wellness industry, I have successfully developed and implemented innovative strategies to drive revenue growth and enhance customer satisfaction. Through effective team management and cross-functional collaboration, I have fostered a culture of exceptional service delivery and operational efficiency.My expertise lies in optimizing business performance through effective resource allocation, budget management, and cost control initiatives. I possess a keen eye for identifying opportunities for process improvements, and I have a proven ability to implement streamlined systems and procedures that enhance productivity while maintaining the highest quality standards.In addition to my operational acumen, I excel in building strong relationships with franchisees, stakeholders, and corporate partners. I have a collaborative leadership style that inspires and motivates teams to achieve their full potential, resulting in high employee engagement and low turnover rates.As a Director of Operations, my commitment to excellence extends to ensuring compliance with brand standards, legal requirements, and industry regulations. I stay informed about market trends and emerging technologies, leveraging this knowledge to drive innovation and stay ahead of the competition.
Experience
Director of Operations
Nov 2021 — Present · PA, US
Lead operations for four locations (Easton, Mechanicsburg, East York, West York PA), overseeing a team of 60 plus employees and driving business performance.•Spearheaded growth from 2 to 4 locations and played a key role in acquiring two franchise resales, contributing to overall business expansion with an additional 5 locations in development.•Developed and executed operational strategies, aligning with company objectives to achieve a 42% increase in sales and a 64% growth in guest count.•Optimized operational processes, resulting in a $23 increase in average guest spend per visit, enhancing both customer experience and profitability.•Supervised multi-departmental teams, providing leadership, feedback, and fostering a high-performance culture.•Managed budgets, financial reviews, and cost-control initiatives to improve profitability and operational efficiency.•Enhanced customer service processes, ensuring high standards of guest satisfaction and loyalty.•Ensured compliance with all regulatory requirements, maintaining operational integrity across multiple locations.
Education
St. John's University
Bachelor of Science - BS, Communications Arts
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