Evan Palmieri
Technology Support Technician at Sunbelt Rentals
- Role
- Technology Support Technician at Sunbelt Rentals, Inc.
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About Evan Palmieri
Proactive Corporate Recruiter and US Air Force Veteran that brings a unique perspective to Full-Cycle Recruitment, Onboarding, and HR Coordination. Reputation for providing the best solutions and interactions with honesty, empathy, and efficiency while maintaining corporate and legal compliance.
Experience
Technology Support Technician
Feb 2025 — Present · Fort Mill, SC, US
Communicate with multiple end users simultaneously via phone, live chat, and Service Now ticket system to solve computer, mobile device, and software issues. · Utilize knowledge in operating systems and software including but not limited to Windows 11, Microsoft Office, AS400/WYNNE, iOS, MacOS, ServiceNow, Salesforce, and OKTA.· Proactively identity and relay common technical issue trends to management with recommendations for remediation.· Handle an average of 35 tickets daily and employ deescalation techniques to ease interactions with end users.· Adhere to information security guidelines compliance to ensure system, information safety and confidentiality.
Education
Solano Community College
Associate's degree, Science & Quantitative Reasoning
Winthrop University
Bachelor of Business Administration - BBA, Human Resources Management
2019 — 2021
Skills
- Maintenance
- Veterans
- Management
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