Evan Mitchell

About Evan Mitchell

Passionate about connecting with new people and building meaningful relationships

Experience

1. Project Manager

   Railroad Software

   Aug 2021 — Present

   Key Responsibilities • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services • Maintain and develop customer success strategies and best practices, customer support content, training material, and implementation worksheets and best practices • Lead technical portion of potential client demos and act as a consultant on behalf of the client • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings • Maintain existing customer success metrics and data as determined • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time • Collaborate, problem solve, and/or strategize upcoming client meetings with team members • Work with the sales and marketing team to develop customer references and develop case studies • Other duties as assigned to support the success and growth of Railroad Software

Education

• Western Kentucky University

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

  2012 — 2016