Evan Horton

Experience

1. Director i Network Operations Center

   Hawaiian Telcom

   Jan 2026 — Present · Honolulu, HI, US

   Provide enterprise leadership for 24×7 network operations and service reliability, supporting Hawaiian Telcom’s voice, data core, access, transport, and video networks across all markets and customer‑critical services.Lead multiple Network Operations, provisioning, and service delivery organizations with accountability for network availability, incident response, operational performance, and customer experience. Establish operating models, performance standards, and governance routines that align reliability, risk management, and financial outcomes at scale.Serve as a senior leader within Service Management, advancing Change, Incident, and Problem Management practices to support operational stability, transformation initiatives, and growth. Partner closely with Engineering, Field Operations, IT, and Product teams to mature service lifecycle execution and ensure operational readiness for new technologies and services.Provide senior leadership during major incidents and high‑impact operational events, coordinating cross‑functional response, guiding executive communications, and driving disciplined post‑incident review and corrective action. Champion proactive network management and performance metrics that reduce customer impact and improve restoration outcomes.Represent Network Operations in executive planning, strategic initiatives, and customer engagements, translating complex operational realities into clear, business‑focused insights and recommendations. Maintain accountability for capital and operating budgets, financial planning, and cost optimization aligned to long‑term network evolution.Develop and scale strong operational leadership teams, reinforcing ownership, decision‑making discipline, and readiness across both steady‑state operations and large‑scale disruptions.

Skills

• Network Administration
• Project Management
• Network Security
• Customer Service
• Management
• Process Improvement
• Windows
• Troubleshooting
• Microsoft Excel
• Microsoft Office
• Sales
• Active Directory
• Windows Server
• Microsoft Word
• Servers
• Telecommunications
• Security
• Leadership
• System Administration
• Integration
• Disaster Recovery