Evan Drinkwater

About Evan Drinkwater

For most of my professional career, I have worked in the computer software industry, with my current role being in Customer Success. I have acquired skills from my experiences in Customer Success, Account Management, Sales, and Operations Management. I am a highly motivated leader and team player, who is attentive to detail, observant, proactive, consistent, and dependable. I am a quick learner with strong communication and critical thinking skills. My work ethic, integrity, and reputation are of highest importance to me. I earned my Bachelor’s Degree in Criminal Justice from The State University of New York College at Brockport. In my free time you can find me with family or friends, with my German Shepherd, at a Carolina Hurricanes game, at a concert, at the beach, at the gym, or outside enjoying the weather.

Experience

1. Technical Adoption Manager

   Vmware

   Apr 2023 — Present

   Drive cross functional and unified customer experience using technical, communication, and collaboration skills to help customers achieve full potential through VMware’s technology. • Drive strategic customer outcomes, not just activity, while enabling customers to derive maximum value from their VMware solutions.• Help enterprise customers rapidly and successfully onboard, adopt, and realize business value with harmonized digital and in-person engagements across the customer journey.• Articulate customer’s long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. • Understand customer use cases and identify opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption. • Proactively monitor customer health, identify expansion opportunities, and mitigate renewal risk.• Identify customer’s relevant business challenges while functioning as a trusted advisor for will develop best practices to identify and proactively solve potential process or executional challenges.• Ensure best-in-class execution and recommend improvements in both the customer\'s and VMWare\'s operations systems that directly add value.• Collaborate with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to drive outcome-focused value to our customers.• Create a Success Plan with objectives/tasks aligned to customer requirements and business objectives.• Deliver technology roadmaps and assessments that provide desired-state and outcome-focused plans.• Provide Solution Guidance and best practices review to identify performance optimization opportunities.• Present Quarterly Business Reviews.• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk.

Education

• SUNY Brockport

  Bachelor’s Degree, Criminal Justice

  2007 — 2011

• Fairport Senior High School

  High School

  2004 — 2007

Skills

• Leadership
• Account Management
• Social Media
• Direct Sales
• Time Management
• B2b
• Public Speaking
• Salesforce.com
• Management
• Microsoft Excel
• Supervisory Management
• Marketing
• Microsoft Word
• Cold Calling
• Team Leadership
• Operations Management
• Customer Service
• Sales
• Microsoft Powerpoint
• Teamwork