Evan Cornell
- Role
- Technical Analyst, Digital Customer Success at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Technical Analyst, Digital Customer Success
Apr 2021 — Present
Build, maintain, and optimize ETL pipelines in Python/Prefect/Redshift to ensure constant access to accurate metrics, reports, and dashboards.~ Design and implement data infrastructure for automated user journeys, ensuring customers receive targeted email messaging at critical stages in their lifecycles to reduce churn and foster expansion opportunities.~ Developed Customer Engagement metric to be used as a key performance indicator of Digital Customer Success campaigns by analyzing customer behaviors against software renewal rates.
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