Evan B.
Customer Success Manager | PMP® | Account Manager| Customer Advocate | Customer Service Specialist | Technical Sales
- Role
- Customer Success Manager at Kastle Systems
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Evan B.
My core competencies include customer onboarding, customer advoacy, account management…
Experience
Customer Success Manager
Aug 2025 — Present · Manhattan, NY, US
Fostered strong, long-term relationships with clients, enhancing their experience with Kastle Systems\' security solutions. • Collaborated with cross-functional teams to ensure effective implementation and optimization of security technologies. • Analyzed customer feedback to identify service enhancement opportunities, resulting in a 20% increase in client satisfaction. • Led onboarding and training sessions, empowering clients with the tools needed to achieve their security objectives.Property and Real Estate technology and security specialists.
Education
University of Cambridge
CELTA ESL, Teaching English as a Second or Foreign Language/ESL Language Instructor
2020 — 2020
Brooklyn College
Bachelor of Arts (B.A.) Cum Laude, Classics; English and Anthropology minors. GPA 3.656
Southern New Hampshire University
Master of Science - (M.S.), Information Technology
Brooklyn College
Master of Arts (M.A.), Liberal Arts and Sciences, General Studies and Humanities. GPA 3.9
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