Evan Albert
Director of Measurement and Data Analytics @U.S. Department of Veterans Affairs
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WORK HISTORY
Director of Measurement and Data Analytics @U.S. Department of Veterans Affairs
Washington, DC, US
Serve as the Director of Measurement and Data Analytics for the Veterans Experience Office. Direct and oversee a team of five data scientists, statisticians, data specialists, and contract data scientist. Manage and direct the work of all Customer Experience measurement and data analytic activities within the VEO Enterprise Measurement and Design’s Office of Advanced Analytics. Lead and direct Implementation and Execution functions associated with all customer experience-related projects and initiatives within the VEO Enterprise Measurement and Design Directorate including the development of comprehensive Service Recovery plans for all new measurement products, coordination with the Office Information Technology on the configuration process for all new measurement products, briefing findings to stakeholder leaders, VEO leadership, and VA senior leadership.Serve as the primary Subject Matter Expert and spokesperson within my Directorate for all matters associated with the implementation and execution of Customer Experience projects, initiatives, and leadership requests.Highly effective Federal communicator with senior leadership and team members to establish priorities and providing input needed to enhance office and organizational performance. Conduct highly-technical briefings on customer experience data trends to VA senior leaders and strategic partners across the enterpriseExperienced ten-year Federal supervisor at the GS-14 level with demonstrated expertise in supervisory and personnel management, creating and implementing organizational program plans and objectives, determining human resources, training, space, material, and other essential needs, and ensuring adherence to all Federal guidelines and requirements. Coordinate advance analytic activities using Artificial Intelligence, Machine Learning, and other customer experience analytic capabilities.
EDUCATION
University of Michigan
Bachelor of Arts (B.A.), Public Policy Analysis
Yale University
Executive Certificate , Healthcare Management
MIT Sloan School of Management
Advanced Certification in Artificial Intelligence , Health Policy Analysis
NYU Robert F. Wagner Graduate School of Public Service
Master of Public Administration (M.P.A.), Public Policy Analysis and Program Management
SKILLS
ABOUT EVAN ALBERT
25 years of experience in Program and Project Management in Federal Government, State Government, and Foundation/Nonprofit (served as V.P. for Programs at a Community Foundation). Certified in Program and Project Management (FAC-P/PM), COR-2, and Lean Six Sigma Green Belt. Completed Dept. of Veterans Affairs competitive \"Leadership VA\" program for senior management executive training and coaching.
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