Eva Wang

About Eva Wang

My WHY: Empower clients to achieve their most critical business goals.VXI Global Solutions “WHO”: We are a trusted customer experience and contact center partner for the world’s leading brands. We help our clients engage with their customers in new ways that keep them at the forefront of their markets and ahead of the competition. VXI Global Solutions “HOW”: We don’t believe in “one-size-fits-all” solutions. We use our integrated technology to design and tailor connections between brands and customers. We have the DNA of a startup and the strategic thinking of a consultancy. Engineers are our core problem solvers. VXI Global Solutions “WHAT”: We are innovative and passionate about operational execution to produce the business outcomes that matter most – increased revenue, profitability, and satisfied customers. We accomplish this by client enablement. Our solutions:A. Automation, Applications & Apps – We strategize, design, develop and implement Omni channel capabilities, platforms and systems.B. Digitally Enabled Sales Channels – Our integrated digital platform closes the loop between brands and consumers across channels to deliver successful business outcomes. C. Experience Management – We optimize customer service across channels, lower the cost to serve, enhance customer experience and create new cross-sell opportunities.Website: Customer Experience | Experience Management | Omni Channel | Connected Customer Journey | Application Development | Digital Sales Channels | Engagement | Digital CX | Operational Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | Customer Journey Mapping | AI | Analytics

Experience

1. CEO

   VXI Global Solutions

   Oct 1998 — Present

Education

• Nanjing University

  Bachelor’s Degree, Chemistry

Skills

• Vendor Management
• Operations Management
• Strategic Planning
• Cross-Functional Team Leadership
• Workforce Management
• Call Centers
• Strategy
• Outsourcing
• Business Process Improvement
• Customer Satisfaction
• Training
• Team Management
• Performance Management
• Crm
• Leadership
• Management
• Team Building
• Process Improvement
• Customer Experience
• Bpo
• Call Center