Eva Li

Sr Global HR Operations Manager 海外hr运营高级经理 @Tencent

Shenzhen, CN

Global HR Operations (SSC): Establish Global HR Shared Services Center (SSC) from 0-1 to centralize HR operations (on/off-boarding, benefits, payroll, and employee data management) across 20+ countries in APAC, EMEA, and AMER, improving operational efficiency by 40% and reducing regional discrepancies- HR Process Optimization & Change Management: Lead end-to-end HR process standardization on global level and improvement, drive change management efforts needed to affect operational uplift including 5+ major system/process rollouts, programs and process changes- HR Digital Transformation & Automation: Partner with HR Tech and IT to drive automated solutions on Workday and ServiceNow through continuous process improvement to enhance employee self-service and reducing manual hours annually and errors- Quality & Continuous Improvement: Develop HRSSC quality management framework to continuously measure outcomes including a closed feedback loop between cross-functional partners and stakeholders to ensure service activities consistent, repeatable and measurable driving quarterly service improvements.

Shanghai University of Finance and Economics

Master's degree, Human Resources

Shanghai University of Finance and Economics

Bachelor, Human Resource Management