Eva Cruz
Manager of Technology and Multifamily Operations
- Role
- Customer Support Manager at ADT
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Eva Cruz
Senior operations leader with 30+ years of experience transforming customer service and…
Experience
Customer Support Manager
Jan 2014 — Present · Tampa, FL, US
Grew customer portfolio year over year (2018 vs. 2019) with a sales increase of $50,177 monthly revenue (up 39%) and unit volume increase of 6,751 (up 59%).•Overseeing the Account Coordinators Team and reduced cancellation of sales by 40% since inception of project.•Utilized, created and delivered trending reports to identify and resolve areas of opportunity to ensure the success of the division was reached and exceeded•Conceived and implemented series of activities cross-departmentally. Increased colleagueship, strengthened culture, and brought \'fun and challenge\' into the work place.•Executed new departmental policies, procedures, operating structure and information flow to create a robust customer service experience.•Assisted with releasing and upholding a new product line by creating operating procedures, conducting training sessions and working with other departments to ensure consistency throughout organization.
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