Eura Edmond

About Eura Edmond

18 years of operational authority. 6 years of ruthless problem-solving. One premise: Most consulting adds zero value. I am the antidote.I specialize in fixing broken revenue engines and fragmented post-sales ecosystems. I don’t deal in \"best practices\" or generic binders. I deliver meaningful operational change. My background isn\'t in theory; it\'s in 18 years of leading sales and post-sales organizations through high-pressure transformations, data migrations, and complex digital overhauls.In 2026, I co-founded Actually Useful Consulting to help organizations stop admiring their problems and start solving them. We prioritize outcomes over optics and sustainable culture over billable hours. If your growth is being throttled by operational debt or a disconnected customer journey, I provide the roadmap and the muscle to fix it.THE CONSULTATIVE APPROACHI don’t just offer advice; I act as an architect of transformation. I show up to challenge your status quo and build a foundation for scalable growth.THE AGITATOR: I identify the uncomfortable truths and legacy bottlenecks that internal teams are too close to see.THE BUILDER: I design infrastructure, not facades. I build the processes and systems that make high performance inevitable.THE UNCOVERER: I find the \"hidden\" revenue in your post-sales data and the overlooked talent in your organization.THE MULTIPLIER: I don\'t just add resources; I add leverage, ensuring your teams go further, faster, and more efficiently.CORE PILLARS OF ENGAGEMENTPost-Sales Ecosystem Architecture: Implementation & Onboarding Frameworks • Data Migration Strategy • Support & Training Optimization • Customer Success Scaling • NRR GrowthOperational Transformation: Digital Transformation • Change Management • Sales & Post-Sales Alignment • Automation Strategy • Value Realization

Experience

1. Manager, Customer Success

   Steri-Tek

   Apr 2025 — Present · Fremont, CA, US

   At Steri-Tek, I lead customer success initiatives in a highly regulated, time-sensitive environment, partnering across Operations, Quality, and Validation to improve customer adoption, execution accuracy, and value realization. I have driven measurable improvements in customer intake and service readiness—reducing preventable order rework by double-digit percentages, accelerating turnaround predictability, and decreasing downstream CS and QA intervention across R&D, validation, and routine processing workflows.My work focuses on building scalable, customer-first systems that translate complex requirements into clear, repeatable processes. These efforts have supported faster cycle times, improved internal alignment, and enabled teams to absorb increased customer demand without proportional headcount growth. I am known for leading cross-functional change, strengthening execution discipline, and delivering operational improvements that produce sustained business impact.

Education

• California State University-Sacramento

  Bachelor of Business Administration - BBA

• RMS Institute

  Certificate in Business Analysis, Business Analysis

• Sacramento City College

  Associate of Arts - AA, Film/Cinema/Video Studies

Skills

• Business Process Improvement
• Contract Management
• Leadership
• Team Building
• Management
• Team Leadership
• Coaching
• Teamwork
• Business Analysis
• Sales Process
• Coaching for Excellence
• Process Management
• Customer Experience
• Contract Negotiation
• Program Management
• Call Center Development
• Project Management
• Microsoft Office
• Sap
• Account Management
• Change Management
• Call Center Administration
• Salesforce.com
• Business Strategy
• Customer Insight
• Customer Engagement
• Performance Improvement
• Customer Service
• Sales Management
• Operations Management
• Healthcare
• Business Development
• Business Intelligence
• Cem
• Salesforce.com Administration
• Performance Management
• Crm
• Process Improvement
• Business Process