Eunhye Ha
Sr Business Program Manager @Microsoft
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WORK HISTORY
Sr Business Program Manager @Microsoft
Quality Solutions and Innovation• Lead global partner success and delivery excellence initiatives within the Quality Solutions and Innovation team, driving service quality, process optimization, and customer experience improvements.• Manage cross-regional teams and vendor partnerships to ensure consistent service governance and operational performance.• Develop and implement data-driven mechanisms to identify delivery gaps and enable continuous improvement in a complex matrixed environment.• Collaborate with global stakeholders to align on strategic goals and transition plans, supporting seamless delivery across multiple regions.• Active member of the People team, driving Diversity & Inclusion initiatives to foster a more inclusive, collaborative, and equitable workplace culture.
EDUCATION
Sungkyunkwan University
Master of Science (MS), Cryptography
Sungkyunkwan University
Bachelor of Science (BS), Mathematics
ABOUT EUNHYE HA
With 12 years at Microsoft driving global service delivery, governance, and quality across China, the UK, and Korea, I bring a strong blend of strategic leadership and hands-on operational excellence. I leverage data-driven insights to uncover hidden delivery gaps and implement continuous improvements—even when SLAs appear green. I have extensive experience leading cross-functional teams and managing partnerships with major outsourcing vendors to enhance service quality and customer experience.
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