Eulogio Ocasio-Acosta
Senior Support Engineer for Mission Critical at Microsoft
- Role
- Senior Support Engineer - Mission Critical Services for Azure Events at Microsoft
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About Eulogio Ocasio-Acosta
As an Azure Senior Support Engineer at Microsoft, I specialize in helping Microsoft’s top 500 strategic customers resolve complex issues while strengthening long-term relationships. I’m deeply customer-obsessed and believe that world-class support goes beyond fixing technical problems— I strive to build trust, deliver a seamless experience, and ensure customers feel confident in their Azure Solutions.With years of experience providing reactive support, I’ve developed the foresight to proactively anticipate challenges, implement preventive measures, and guide customers toward smoother outcomes. While technologies constantly evolve, I know that the way we manage and support customers leaves the most lasting impression.I thrive on continuous learning, adapting quickly to new challenges, and turning obstacles into opportunities to deliver value. In doing so, I directly contribute to Microsoft’s mission: empowering every person and every organization on the planet to achieve more.
Experience
Senior Support Engineer - Mission Critical Services for Azure Events
Sep 2025 — Present · NC, US
Assisting with Reactive Support for Microsoft\'s Top Strategic Accounts.As a Reactive Support Engineer for Mission Critical Services for Azure Events (MCSAE) I deliver high-impact, time-sensitive technical support during customers’ most critical event windows. I ensure rapid case engagement, effective troubleshooting, and continuous communication to drive swift resolution. Beyond incident response, I actively contribute to team growth by pursuing technical certifications and driving process improvements.
Education
City University of New York-College of Staten Island
Associate of Arts (A.A.), Early Childhood Education and Teaching
2010 — 2014
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