Ehsan Khalil
Customer Success Manager @ TxtCart // Helping Shopify Merchants Drive Revenue with SMS 📈
- Role
- Customer Success Advisor at Txtcart
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Ehsan Khalil
I\'m a Customer Success Manager at TxtCart, specializing in strategic campaign…
Experience
Customer Success Advisor
Feb 2025 — Present
TxtCart is an AI-powered SMS marketing platform designed to help Shopify merchants drive engagement and revenue through automated, personalized text messaging. By combining AI-driven conversations with human-like interactions, TxtCart enables eCommerce brands to boost customer retention and maximize sales effortlessly.As the Customer Success Advisor at TxtCart, my role is to ensure Shopify merchants get the best experience from our AI-powered SMS marketing platform. I’ll be the first point of contact for customer inquiries, providing multichannel support to help merchants onboard smoothly and maximize their success with TxtCart.Key Responsibilities:• Assist Shopify merchants with onboarding, troubleshooting, and ongoing support.• Guide customers in leveraging TxtCart’s AI-powered SMS marketing for growth.• Develop help documentation and refine automation playbooks for effective communication.• Collaborate with product and development teams to enhance user experience.• Ensure a seamless and value-driven journey for merchants using TxtCart.
Education
University of the Punjab
Bachelor of Arts - BA, Communication, Journalism, and Related Programs
2011 — 2013
Aptech Computer Education
ACCP, Information Technology
2004 — 2008
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