Eui Chung
- Role
- Chief Technology Officer at Sears Home Services
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Eui Chung
Technology leader with a proven track record of delivering cutting-edge solutions, I have…
Experience
Chief Technology Officer
Nov 2023 — Present · Chicago, IL, US
Directed a team of 400+ IT professionals to execute transformative initiatives, blending strategic vision with technical execution to achieve measurable results- Established an AI-first strategy and implementation to overhaul key operational workflows- Deployed AI-based virtual assistants, reducing customer service handling time by 45%- Engineered predictive routing and dispatch algorithms using real-time data, improving operational efficiency by 35%- Developed an AI co-pilot platform, integrating multi-agent systems to assist technicians and routers, reducing downtime by 40%- Designed, architected, and implemented Retrieval-Augmented Generation (RAG) to consume over 500k docs through vector databases for training large learning models (LLMs)- Designed and deployed AI orchestration and multi-agents leveraging LangChain/LangGraph to streamline complex workflows, enable dynamic decision-making, and enhance task automation- Introduced end-to-end CI/CD pipelines with integrated DevSecOps practices, drastically reducing deployment lead times and improving system reliability- Delivered a company-wide system migration from monolithic mainframes to MACH (Microservices, API-first, Cloud-native, and Headless) architecture within six months. This reduced technical debt by 30% and enabled faster time-to-market for new products- Partnered with executive leadership to align technology roadmaps with corporate strategy, securing sustained competitive advantage and market leadership.
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