Eugine L.

About Eugine L.

With over a decade of experience as an Account Manager, I’ve had the opportunity to work with organizations of all sizes - enterprise, mid-market, and SMB - across APAC, EMEA, and North America. My passion lies in helping businesses successfully implement technology in ways that drive meaningful growth and foster long-term customer relationships.At Kaseya (formerly Pulseway), I manage a diverse portfolio of clients, focusing on adoption, retention, and strategic account growth. My role involves guiding organizations through their technology journey, aligning solutions to business objectives, and ensuring they see lasting value. I particularly enjoy collaborating with cross-functional teams to solve complex challenges and building trusted partnerships that support customer success.Previously, I managed strategic education accounts at upGrad, where I partnered with universities, enterprises, and professionals to align learning and workforce development initiatives with organizational goals. Before that, at WhiteHat Jr, I contributed to rapid customer acquisition and engagement by adopting a consultative approach and supporting high-performing sales teams.My journey has also included entrepreneurship, where I founded and scaled Wash4Sure, a premium car care venture, and senior real estate roles with Ray White, Square Yards, and Stockdale & Leggo across India, Bahrain, and Australia. Earlier roles at Telstra and Rio Tinto gave me valuable exposure to sales operations and technical problem-solving, shaping the foundation for my career in account management.Through all these experiences, I’ve learned that success in account management comes from curiosity, empathy, and a genuine focus on customer needs. I approach every client relationship with the goal of creating lasting value, whether through consultative solution mapping, effective onboarding, or collaborative problem-solving.Above all, I’m committed to building trust, nurturing partnerships, and enabling organizations to achieve sustainable growth through technology.

Experience

1. Account Manager

   Kaseya

   Jun 2022 — Present · Sydney, AU

   As an Account Manager at Pulseway (now Kaseya), I manage a diverse portfolio of SMB, MSP, and enterprise clients across APAC, driving growth, retention, and adoption of IT management solutions. My role blends consultative selling, account strategy, and customer success to ensure long-term value for both clients and the business.Key responsibilities include: acting as the trusted advisor and main point of contact for accounts, managing renewals and minimizing churn, consulting on IT/business requirements to position the right mix of Pulseway and Kaseya solutions (RMM, PSA, IT Glue, Datto AV/EDR, backup, 3PP, ransomware protection), and driving upsell opportunities through bundled offerings such as K365 Endpoint Express and Pro. I also oversee multi-stage onboarding projects, ensuring smooth adoption of automation workflows, and collaborate with cross-functional teams to resolve escalations and improve client outcomes.Major achievements:Secured new government MSP clients in the Philippines by structuring a competitive go-to-market model offering 3 months free and phased onboarding pricing, overcoming procurement delays due to net-60 terms.Successfully positioned and sold new K365 bundles by articulating ROI and mapping inclusions to customer needs, increasing account value and market penetration.Drove adoption of Pulseway’s AI-prompted workflow automation, enabling customers to streamline IT operations and achieve measurable efficiency gains.Coordinated with product and support teams to resolve critical patch management escalations, restoring customer confidence and protecting renewals.Played a key role in APAC partner enablement through Masterclass campaigns, boosting awareness and adoption of new automation features.Consistently achieved renewal rates above 90% across my account base by proactively identifying risks, resolving challenges, and aligning customers with long-term growth roadmaps.

Education

• Mt Carmel High School

  Higher Secondary and Secondary Education

  1993 — 2008

• University of Melbourne

  PGDM, Real Estate Sales and Management

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor's degree, Information Technology

  2009 — 2012