Eugene Lao
IT Technician @Bank of Hawaii
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WORK HISTORY
IT Technician @Bank of Hawaii
Honolulu, HI, US
Engineered and deployed Microsoft Power Automate flows to automate business processes such as file operations, request approvals, email notifications, and service provisioning- Monitored health and performance of the OpenText ECM platform, ensuring optimal system functionality- Designed tailored content management solutions to facilitate ingestion and retrieval of records in OpenText Content Server- Developed OpenText Capture Center and Enterprise Scan profiles, incorporating custom C# scripting to control indexing and archival- Managed and maintained SQL database for record indexing in OpenText Content Server- Resolved incidents related to OpenText ECM products, engaging with vendor support staff when necessary to expedite solutions
EDUCATION
University of Hawaii at Manoa
Bachelor of Science - BS, Computer Science
ABOUT EUGENE LAO
Dedicated service provider with a Bachelor of Science degree in Computer Science and experience delivering technical support seeking employment in information technology or software development
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