Etishri Thakur
Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Business Process Lead @Tata Consultancy Services
Mumbai, IN
Managed and serviced high-value platinum customer relationships, ensuring exceptional customer satisfaction and loyalty.Provided personalized solutions and tailored offerings to meet the unique needs of platinum clients.Developed and maintained strong relationships with key decision-makers, identifying and capitalizing on new business opportunities.Collaborated with internal stakeholders to deliver seamless client experiences and resolve issues promptly.Leading a team of 12 associates, providing guidance and timely feedback to enhance their skills and performance.Fostered a high-performing team culture, driving collaboration, innovation, and accountability.Set performance goals, monitored progress, and implemented development plans to ensure team success.Successfully managed team workload, prioritizing tasks and allocating resources to meet client needs and business objectives.Demonstrated strong leadership skills, motivating team members to achieve exceptional results and exceed targets.
EDUCATION
NIIT Institute of Finance, Banking & Insurance Training Ltd.
Postgraduate Degree
Tata Institute of Social Sciences
Post Graduate Diploma in Human Resource & Administration
Convent Girls High School, Prabhadevi
SSC
The South Indian Education Societys College of Commerce and Economics Plot No 71 72 Sion Matunga Estate Sion East Mumbai 400 022
BMS
Guru Nanak Khalsa College, Matunga
HSC
SKILLS
ABOUT ETISHRI THAKUR
Diligent Assistant Manager with 5+ years of experience dedicated to inspiring employees…
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