Etido Okpugo
Salesforce Administrator @Alx Africa
Signup · Get unlimited contacts
WORK HISTORY
Salesforce Administrator @Alx Africa
User and License Management: Managed all aspects of Salesforce user and license administration, including new user on-boarding, deactivation, role assignments, profile configurations, permission sets, sharing settings, and public group creation.2. Support and Issue Resolution: Responded to and resolved Salesforce user support tickets, troubleshooting technical issues, and ensuring minimal downtime for users.3. Requirement Gathering and Analysis: Collaborated with users and stakeholders to gather and analyze business requirements, translating them into scalable Salesforce solutions.4. Salesforce Configuration: Executed Salesforce configuration changes, including creating and optimizing flows, fields, page layouts, record types, custom settings, dashboards, and reports to meet business needs.5. User Adoption Monitoring: Monitored and analyzed Salesforce user adoption, providing actionable insights and recommendations to enhance engagement and usage6. Managed user accounts, tracked activity, and ensured adherence to best practices and security protocols.
EDUCATION
Trailhead by Salesforce
Salesforce, Salesforce Administrator
ALX
Salesforce, Salesforce Administrator
Ajayi Crowther University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
University of Calabar
Bachelor of Science (B.Sc.)
ABOUT ETIDO OKPUGO
Hi, I\'m Etido. With a background in customer value management, business analysis…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.