Ether Stella
Front Office Manager @Victoria Marriott Inner Harbour
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WORK HISTORY
Front Office Manager @Victoria Marriott Inner Harbour
Victoria, BC, CA
Guest Experience Management: Ensuring exceptional guest service by managing the front office team and resolving guest concerns promptly- Team Leadership: Recruiting, training, and supervising a team of 26 to 30 Guest Services associates to maintain high performance, exceptional service standards, and strong morale- Operational Oversight: Overseeing daily operations, including check-in/check-out, room assignments, and managing reservations- Policy Implementation: Enforcing hotel policies and procedures to ensure consistent service delivery and compliance- Budget Management: Preparing and managing departmental budgets, controlling expenses, and maximizing cost efficiency- Interdepartmental Coordination: Acting as a liaison between the Front Office and other departments (Housekeeping, Engineering, etc.) to ensure seamless operations.
EDUCATION
University of Central Florida – Rosen College of Hospitality Management
Master's degree, Hospitality and Tourism Management
IULM University
Master's degree - Dual Degree, Italy & USA, Hospitality and Tourism Management
University of Victoria
Business Administration Diploma, Business Administration, Management and Operations
Université Grenoble Alpes
Erasmus student - Bachelor's degree, Langues etrangères
Università di Napoli L'Orientale
Bachelor's degree, Linguistic and Cultural Mediation
ABOUT ETHER STELLA
Dedicated hospitality professional with a genuine passion for building a work environment that encourages employees\' satisfaction first. Proven expertise in Hotel Operations, with a Double Master\'s Degree in Hospitality & Tourism Management and a Business Administration Diploma. Adept at team building, I firmly believe that strong leadership and teamwork are what makes the difference in achieving success.Fluent in Italian, English, and French, I excel in effective communication with a diverse range of customers. My interpersonal skills and sunny personality contribute to my goal of delivering extraordinary experiences to my associates and guests every day.
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