Ethan P Stover

About Ethan P Stover

I’m a retail operations executive with 22 years of progressive leadership experience building scalable operating systems that drive profitable growth, productivity, customer experience, and talent outcomes across large, complex organizations.In my current scope as Chief Retail Officer at Nebraska Furniture Mart, I lead a $1.6B revenue portfolio across four regions, a 2,200-person organization, and 1.75M+ sq. ft. of retail showroom space. My focus is straightforward: improve unit economics, raise customer loyalty, and build teams that execute consistently.I’m known for creating operating cadence, clarifying accountability, and translating strategy into measurable performance—without losing the human side of leadership.Core strengths: P&L leadership, multi-site operations, margin expansion, labor productivity, SG & A discipline, service operations, omnichannel retail execution, customer experience, talent development, and change leadership.

Experience

1. Chief Retail Officer

   NFM

   Jul 2021 — Present · Omaha, NE, US

   At scale, winning is rarely about one big initiative—it’s about building an operating cadence where clarity, accountability, and coaching show up every day.As Chief Retail Officer at Nebraska Furniture Mart, I lead a $1.6B portfolio across four regions, with 2,200+ team members and 1.75M+ sq. ft. of retail + warehouse operations. My focus is simple: profitable growth + disciplined execution + customer outcomes.Retail executive dedicated to driving operational success and providing customers with extraordinary and unique shopping experiences. 22 years of experience managing retail operations with the largest home furnishing retailer in North America. Positive, driven, adaptable, sales-focused, and results-oriented leader passionate about building lasting relationships with internal and external partners, and making a difference in the lives of others through strengthening community relationships.Key Achievements & Impact:• Drive $1.6 billion in annual revenue with gross profit of 34% across 4 unique product families.• Directly lead 2,200 staff members across four regions including sales, customer care, facilities, security, store leadership, and regional directors.• Work cross functionally with logistics, merchandising, buying and visual merchandising to support corporate initiatives and expectations.• Responsible for over 1.75 million square feet of physical retail space in four current markets.• Develop standardized practices and policies for regional alignment that allow for consistency and expansion into new markets.• Direct CX program to achieve best in class results among all retailers (82.8 Net Promoter).• Develop and implement new in-store and on-line installation service program for multiple product categories that creates a competitive advantage, improves profit margins, and reduces returns.• Direct and coordinate the financial and budget activities to fund operations, maximize investments, and increase operational efficiency

Education

• Missouri State University

  Bachelor of Science - BS, Business Administration and Management, General

  1995 — 1999

• Western Governors University

  Master's Degree, MS, Management and Leadership