Ethan Kyte

Experience

1. Fan Service Coordinator

   Tucson Roadrunners

   Jan 2026 — Present · Tucson, AZ, US

   Engage with past game attendees to gather productive and constructive feedback, ensuring a superior customer experience.Respond to incoming calls, emails, and in-person inquiries related to tickets, account management, and game-day experiences.Resolve issues such as seating questions, ticket exchanges, and account concerns promptly and professionally.Assist with in-game member service tables, fan engagement activations, and special events (member parties, open practices, etc.).Support customer service initiatives on game day.Proactively contact past buyers, partial plan holders, and single-game customers to renew or upgrade into full-season or multi-game plans.Identify new business opportunities through referrals, inbound leads, and database research.Upsell seat upgrades, premium areas, and group experiences.Meet or exceed monthly goals for outbound calls, touchpoints, and potential sales revenue.Maintain accurate records in CRM systems, tracking all customer interactions and transactions.Participate in select home games, as needed, and select team events to provide in-person customer service and represent the organization in a positive manner.Support fan engagement and promotional initiatives, including customer appreciation nights, giveaways, and theme nights.

Education

• University of Arizona

  Bachelor of Science in Business Administration (BSBA), Marketing