Ethan Hartman
- Role
- Support Engineering Manager at Onfleet
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
EngineeringView LinkedIn profile
Experience
Support Engineering Manager
Jan 2021 — Present
Built and managed a remote team with global 24 hours coverage, leading to consistently high CSAT scores (usually in the 90-95% range). More importantly, this allowed us to deliver excellent support experiences in all time zones, with timely responses for EU and Australian customers. Also managed bug escalation and development of internal tools.
Skills
- User Experience
- Management
- Final Cut Pro
- Social Media Marketing
- Quality Control
- Start-Ups
- Digital Signal Processing
- Web Design
- Linux
- Microsoft Office
- Wordpress
- Bullshit
- Product Development
- Html
- Technical Support
- Php
- Bash
- Social Media
- Photography
- Photoshop
- Spokesperson
- Networking
- Programming
- Matlab
- Sql
- Editing
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