Ethan Jones

About Ethan Jones

With a solid foundation in chemistry and a passion for applying technology to scientific concepts, I\'ve carved a dynamic career path in managing technical support teams and driving innovation in the realm of robotics SaaS startups. My journey has been marked by transformative achievements, including scaling early-stage ventures, generating significant revenues through premium services, and spearheading projects to enhance customer experience.As a seasoned leader, I\'ve strategically directed remote teams, leveraging the power of collaboration to achieve ambitious goals. One of my proudest accomplishments includes developing an engaging video series to assess and promote product self-service viability, showcasing my ability to blend technical expertise with effective communication skills.My commitment to excellence extends beyond traditional support functions; I\'ve pioneered initiatives to streamline communication channels, implement customer feedback mechanisms, and optimize operational workflows. Whether guiding cross-functional projects or implementing cutting-edge solutions like Jira systems, I thrive in environments where innovation meets real-world challenges.I am driven by a relentless pursuit of excellence, a deep-seated curiosity and a genuine desire to make a meaningful impact. As I continue to navigate the intersections of technology, science, and customer experience, I remain dedicated to pushing boundaries, driving growth, and shaping the future of support services in the ever-evolving landscape of technology-driven industries.

Experience

1. Senior Field Applications Scientist

   Biosero

   Sep 2025 — Present

Education

• King's College

  Bachelor’s Degree, Chemistry

  2011 — 2015