Ethan Sequeira
Revenue Operations Associate @Summit
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WORK HISTORY
Revenue Operations Associate @Summit
Vancouver, BC, CA
Sourced qualified leads using ZoomInfo and designed KPI-driven HubSpot workflows with automated renewal reminders and Slack alerts, streamlining cross-team handoffs, aligning stakeholders and increasing SQL conversion rates by 21%.•Executed sentiment analysis on 200+ live chat interactions using AI-assisted labelling and Excel, rating chatbot effectiveness, and identifying recurring customer pain points to deliver recommendations that boosted resolution rates by 13%.•Performed diagnostics to report on cyber insurance performance by identifying conversion bottlenecks and uncovering pivotal segments, which supported the implementation of strategic initiatives and enabled data-driven resource allocation across underperforming segments.
EDUCATION
Don Bosco High School - India
Matriculation//SSC, SSC
Podar International School
International Baccalaureate
UBC Sauder School of Business
Bachelor of Commerce - BCom, Double Major: Operations Logistics and Business Technology Management
ABOUT ETHAN SEQUEIRA
With over a year of experience as a Revenue Operations Associate at Summit, I specialize…
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