Ethan Brazil
Excited to grow in software engineering! With 1 year of experience, I’m seeking new opportunities to contribute, learn, and make an impact. Let’s connect if you’re looking for a tech-driven and passionate team member!
- Role
- Sr Mobile Expert at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Ethan Brazil
As a software engineer at Real-Life Systems, a dynamic startup, I\'ve spent the past year sharpening my skills in full-stack development, problem-solving, and collaboration within fast-paced environments. My role involves building scalable solutions, optimizing code for performance, and working closely with cross-functional teams to deliver robust products that align with business goals.Before transitioning to software engineering, I honed my customer-facing skills as a Sr. Mobile Expert at T-Mobile for 2.5 years. There, I developed a strong foundation in customer service, communication, and technical support, which has greatly influenced my approach to software development. My experience at T-Mobile taught me the importance of understanding user needs and delivering solutions that truly add value.I am passionate about technology and driven by the desire to create impactful software that enhances user experiences. I\'m constantly learning and eager to take on new challenges that push the boundaries of what\'s possible in tech.I’m looking forward to connecting with professionals and teams who share my passion for innovation and excellence. Let’s connect and explore how we can collaborate to bring great ideas to life.
Experience
Sr Mobile Expert
Jun 2022 — Present · US
Winner of T-Mobile\'s 2023 Annual Winner\'s Circle award• Asks personalized questions and identifies products that matched customers need• Sustains ongoing customer relations by building rapport and trust• Delivers results by meeting month sales goals in a minimum of 5 out of 7 categories including handset and tablet service and devices, device protection, accessories, and extra features• Troubleshoots and resolves problems related to devices and account services• Maintains weekly and monthly ongoing training in the areas of sales, customer service, new products and services, operations, and policy• Displays exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solutions
Education
Western Washington University
Bachelor of Science - BS, Computational and Applied Mathematics
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