Ethan Wilson
IT Support Technician @The CFO Centre UK
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WORK HISTORY
IT Support Technician @The CFO Centre UK
Swindon, GB
Key Responsibilities: • Act as the first point of contact for IT support, ensuring timely and effective resolution. • Provide first-line technical support via phone, email, and in person. • Set up and configure new hardware including laptops and peripherals. • Maintain accurate records of IT assets and user accounts. • Manage onboarding and offboarding processes, including account setup, hardware allocation, and access control. • Troubleshoot and resolve basic network, software, and hardware issues. • Conduct initial investigations into potential cybersecurity incidents (e.g, phishing, malware, unauthorised access). • Collaborate with senior IT staff to escalate and document security breaches or suspicious activity. • Ensure compliance with IT policies, data protection regulations, and cybersecurity protocols. • Provide support to remote locations as needed.
EDUCATION
Learning Curve Group
Level 2 Cyber Security, Information Technology
New College Swindon
IT User Skills (Level 2), Information Technology
Lydiard Park Academy
GCSE
Lydiard Park Academy
A-Level, Information Technology
Lydiard Park Academy
A-Level, Photography
ABOUT ETHAN WILSON
I am a highly self-motivated individual with a passion for learning new things and promoting mental well-being. As a capable and professional individual, I bring a friendly manner to my work and possess a keen interest in all things related to IT.In my leisure time, I enjoy Gaming, Cooking, Tinkering with Computers, Building Lego and Listening to Music:)
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