Ethan Salm
Senior Technical Support Engineer at Zendesk
- Role
- Senior Technical Support Engineer at Zendesk
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Ethan Salm
AAS, ITIL 4 Foundation - IT Service Management, ITIL 4 Practitioner - IT Asset…
Experience
Senior Technical Support Engineer
Oct 2024 — Present · Madison, WI, US
Zendeskian | Customer Happiness Ninja | Problem-Solving Guru-Advanced troubleshooting across Zendesk’s suite of products-Collaborating cross-functionally to provide innovative solutions-Simplifying complex technical issues for non-technical users-Delivering top-tier customer service
Education
University of Wisconsin-Stevens Point
Communication and Media Studies
2009 — 2011
Minneapolis Community and Technical College
Technical
2012 — 2014
Madison Area Technical College
General Studies
2012 — 2012
University of Minnesota-Twin Cities
Technical Writing & Communication
2015 — 2016
University of Wisconsin-Superior
Associate’s Degree
2016 — 2018
Skills
- Teamwork
- Team Management
- Healthcare Management
- Healthcare Information Technology (Hit)
- Healthcare
- Networking
- Html
- Software Installation
- Research
- Public Speaking
- Computer Hardware
- Photoshop
- Sterilization
- C++
- Technical Support
- Medical Terminology
- Troubleshooting
- Adobe Photoshop
- Hospitals
- Java
- Social Media
- Computer Repair
- Microsoft Word
- Team Leadership
- Surgical Instruments
- Microsoft Office
- Customer Service
- Windows 7
- Team Building
- Management
- Powerpoint
- Microsoft Excel
- Healthcare Improvement
- Os X
- Leadership
- Windows
- Hospital Sales
- Strategic Planning
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