Ethan Rylett
Head of Customer Success @RotaCloud
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WORK HISTORY
Head of Customer Success @RotaCloud
Responsible for the Customer Success, Support & Education departments- Implementing scalable processes, transitioning from reactive to proactive- Improving adoption across all product areas, reducing churn- Launching advocacy and loyalty programmes/rewards- Identifying key areas for expansion and upsell- Redesigned the support function and workflows, improving efficiencies, reducing FRT & TTR- Improved CSAT and NPS year on year- Increased usage of self service support tools- Launched the RotaCloud Academy
EDUCATION
IML Granada
CELTA - Certificate in Teaching English to Speakers of Other Languages
ABOUT ETHAN RYLETT
Currently I\'m Head of Customer Success at RotaCloud, a leading rota planning and HR…
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