Ethan Nwokeforo
IT Support Engineer @Department for Work and Pensions (DWP)
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WORK HISTORY
IT Support Engineer @Department for Work and Pensions (DWP)
Birmingham, GB
Delivered frontline IT support across multiple virtual and in-person channels, including Incident Management, Telephony, Live Chat, and face-to-face- Provided technical assistance for end-user devices, including desktop PCs, laptops, Surface Pros, and mobile phones, ensuring efficient issue resolution and minimal downtime- Managed end-to-end equipment deployment, overseeing desk-side delivery, installation, and personalised training to enhance user adoption and digital confidence- Hosted regular group training sessions for 10–80 end users, delivering tailored coaching on IT best practices, troubleshooting techniques, and digital tools to improve workplace efficiency- Supported accessibility users by providing enhanced troubleshooting and guidance on IT solutions to ensure an inclusive digital experience- Collaborated with cross-functional teams to implement IT development initiatives across multiple sites, reducing service disruptions and ensuring compliance with security and risk management policies.
EDUCATION
Walsall Academy
A level
Walsall Academy
A level
ABOUT ETHAN NWOKEFORO
As a versatile and meticulous project and programme coordinator, I bring a wealth of…
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