Ethan Moss

Customer Success Engineer at Algolia

Role
Customer Success Engineer at Algolia
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ethan Moss

Dedicated, thoughtful, positive-minded technology professional with an established…

Experience

  1. Customer Success Engineer

    Algolia

    Aug 2022 — Present · Chicago, IL, US

    Top CSE: Q1 2024, Q3 2024• Serve as trusted technical advisor for 25+ strategic customer teams including executive, business, and engineering stakeholders• Guide enterprise customers on search and discovery best practices to ensure successful implementation of the Algolia search software platform and effectuate key business outcomes• Troubleshoot and resolve complex software issues, employing critical thinking, product knowledge, technical expertise, and team-building skills to develop robust, scalable, repeatable solutions• Deliver guided service engagements to customers to ensure product implementation success and optimization, driving adoption through enablement of key features

Education

  • University of Missouri-Columbia

    B.S

    2016 — 2019

  • Northwest Missouri State University

    Pursued Coursework

    2014 — 2016

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Ethan Moss — Customer Success Engineer at Algolia in Chicago, IL, US | Unifers