Ethan Moss
Customer Success Engineer at Algolia
- Role
- Customer Success Engineer at Algolia
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ethan Moss
Dedicated, thoughtful, positive-minded technology professional with an established…
Experience
Customer Success Engineer
Aug 2022 — Present · Chicago, IL, US
Top CSE: Q1 2024, Q3 2024• Serve as trusted technical advisor for 25+ strategic customer teams including executive, business, and engineering stakeholders• Guide enterprise customers on search and discovery best practices to ensure successful implementation of the Algolia search software platform and effectuate key business outcomes• Troubleshoot and resolve complex software issues, employing critical thinking, product knowledge, technical expertise, and team-building skills to develop robust, scalable, repeatable solutions• Deliver guided service engagements to customers to ensure product implementation success and optimization, driving adoption through enablement of key features
Education
University of Missouri-Columbia
B.S
2016 — 2019
Northwest Missouri State University
Pursued Coursework
2014 — 2016
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