Ethan M.

CX Manager/B2B,DTC Sales/CSM/Project Management/Account Manager/Inventory Management

Role
Customer Support Specialist at SBH Fashion
Location
Wilmington, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ethan M.

With over 8 years of experience in customer success and experience management, both as an…

Experience

  1. Customer Support Specialist

    SBH Fashion

    Aug 2025 — Present

    Currently working as a CSS for a client, utilizing Gorgias, Enspire OMS, Klaviyo and Ordergroove to support a multi-month brand boosting campaign, directly interacting with existing and perspective customers via various forms of real time communication including SMS and chat.

Education

  • University of North Carolina at Wilmington

    Bachelor of Arts - BA

    2019 — 2021

  • University of North Carolina at Chapel Hill

    Bachelor of Arts - BA

    2008 — 2012

Skills

  • Microsoft Word
  • Analysis
  • Time Management
  • Organization Skills
  • Powerpoint
  • Microsoft Excel
  • Management
  • Marketing
  • Leadership
  • Customer Service
  • Microsoft Office

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Ethan M. — Customer Support Specialist at SBH Fashion in Wilmington, NC, US | Unifers