Ethan M.
CX Manager/B2B,DTC Sales/CSM/Project Management/Account Manager/Inventory Management
- Role
- Customer Support Specialist at SBH Fashion
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Ethan M.
With over 8 years of experience in customer success and experience management, both as an…
Experience
Customer Support Specialist
Aug 2025 — Present
Currently working as a CSS for a client, utilizing Gorgias, Enspire OMS, Klaviyo and Ordergroove to support a multi-month brand boosting campaign, directly interacting with existing and perspective customers via various forms of real time communication including SMS and chat.
Education
University of North Carolina at Wilmington
Bachelor of Arts - BA
2019 — 2021
University of North Carolina at Chapel Hill
Bachelor of Arts - BA
2008 — 2012
Skills
- Microsoft Word
- Analysis
- Time Management
- Organization Skills
- Powerpoint
- Microsoft Excel
- Management
- Marketing
- Leadership
- Customer Service
- Microsoft Office
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