Ethan Lane
Help Desk Technician at Fechheimer, a Berkshire Hathaway Company | Leader and Innovator | Owner of The Tech Lane
- Role
- Help Desk Technician at Fechheimer
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Ethan Lane
As the founder of The Tech Lane LLC, my mission is to drive technological innovation and…
Experience
Help Desk Technician
Mar 2025 — Present · Cincinnati, OH, US
Serve as the first point of contact for IT-related issues, providing responsive and effective technical support across the organization.•Monitor and manage IT support tickets through multiple channels, prioritizing and resolving issues efficiently to minimize downtime.•Troubleshoot a wide range of hardware, networking, and software issues, improving system reliability and user productivity.•Provide technical assistance for system hardware, mobile devices, VPN connectivity, and both desktop and server applications.•Maintain accurate records in the ticketing system to streamline troubleshooting processes and support knowledge sharing among the IT team.•Assist with network administration tasks, including basic configurations and occasional light cabling projects.•Collaborate with IT staff on infrastructure projects and contribute to ongoing improvements in systems and workflows.•Perform cybersecurity monitoring by reviewing alerts for potential threats or suspicious activity, escalating as needed.•Support patch management efforts by applying updates and security patches to operating systems, applications, and devices to ensure compliance and mitigate risks
Education
Western Governors University
Bachelor of Science - BS
2024 — 2025
Cincinnati State Technical and Community College
Associate of Arts and Sciences - AAS
2022 — 2023
Western Governors University
Master of Science - MS
2025 — 2025
Cincinnati State Technical and Community College
Certificate
2022 — 2023
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