Ethan Jones
Director - Product Management at American Express
- Role
- Director, Credit and Identity Monitoring at American Express
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ethan Jones
Ethan Jones is a Product Management expert with 10+ years of experience developing product strategy, implementing complex technical changes, and optimizing customer experiences at global financial institutions. Over his career he has managed $20B+ Card Lending product, overhauled a Credit Score Tool serving 12.5M users, and spearheaded innovative User Experience changes across a diverse lending portfolio driving increased engagement and satisfaction.
Experience
Director, Credit and Identity Monitoring
Sep 2025 — Present · Chicago, IL, US
Lead the vision, Product Strategy, and roadmap for credit and identity monitoring tools provided by American Express. This includes the free solution, MyCredit Guide, and the paid version, Credit Secure. Oversee a team of seven, driving innovation, delivery excellence, and growth.
Education
Colgate University
Bachelor of Arts (B.A.), Computer Science
2012 — 2016
Skills
- Outlook
- Microsoft Sql Server
- Research
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Teaching
- Informatica
- Public Speaking
- Windows
- Microsoft Office
- Photoshop
- Java
- Python
- Customer Service
- C++
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