Ethan Benjamin
Manager @Kandoo Car Credit Ltd
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WORK HISTORY
Manager @Kandoo Car Credit Ltd
Manchester, GB
EDUCATION
University College Isle of Man
GCSEs
Ramsey Grammar School
GCSEs
ABOUT ETHAN BENJAMIN
Call Centre Team Leader within financial services, experienced in managing and scaling blended contact centre operations.I was promoted within two months of joining my current organisation and have since grown the team from 7 to 15 advisors through direct recruitment, hiring, and structured onboarding. I specialise in improving contact rates, strengthening conversion performance, and building accountable, KPI-focused teams.My leadership style is hands-on and performance-driven. I focus on clear expectations, structured coaching, regular 1:1s, and consistent call quality monitoring to ensure both compliance and results. I believe strong contact centre management is about balancing commercial performance with a positive, motivated team culture.My background spans financial services, recruitment leadership, customer service, and operations management, giving me a well-rounded understanding of people development, process improvement, and service delivery.
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