Prateek Singh
Technical Account Manager @Fenergo
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WORK HISTORY
Technical Account Manager @Fenergo
Toronto, ON, CA
EDUCATION
SRM University (Sri Ramaswamy Memorial University)
Bachelor of Technology - BTech
ABOUT PRATEEK SINGH
14 years of experience in a customer-facing role working with stakeholders, driving customer experience and success for large enterprises- 11 years of experience in account management and delivery- 9 years of experience in building and managing relationships for large projects- Experience in leading large enterprise customer engagements- Experienced in leading the research on customer requirements to determine the value of every change towards the customer and customer experience and allowing that data to guide development through to a successful launch. Skills: Management: Change Management, Agile Development, Continuous Integration, Process Service Management, Solutioning, Strategic Planning, Vision, Strategy, Data-Driven, Risk Management, Qualitative Research, Quantitative Research, Business Process Improvement, Relationship Management, Client Relationship, Profit and Loss, Client Life Cycle Management, Stakeholder Management, Governance, Channel Partners, Account Management, Crisis Management, Management Reporting, Escalation Management, Project Management, Program Management, Vendor Management, Service Delivery Domain: Banking, Financial Services, Business Process Management, Software Development Life Cycle (SDLC), Incident Management, Cloud Services Methodologies and Tools: Agile, Jenkins, ITSM, Google Analytics, Terraform, Microsoft Clarity, JIRA, Confluence, JIRA Align, SharePoint, Trello, Six Sigma, Lean Methodology, Microsoft Dynamics 365, CRM, Adobe, SQL, Atlassian Crowd, Microsoft Excel Other: Collaboration, Leadership, IT Operations, Innovative, Decision-making, Impact, Motivated, Innovative, Capacity Planning, Escalation Management, Business Development, Onboarding/Offboarding, Cross-Boundary Collaboration, Business Engagement, Linux, Delivery Management, Cloud, AWS, Azure, Growth Enablement, Customer Advocacy, Customer Experience, Building Relationship, Identifying Opportunities, Interpersonal Communication, SLA, Dashboard, GTM Strategy Certifications: Azure Cloud Fundamentals (AZ-900) ITIL Lean Six Sigma Certified
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