Eternity H.
Member Services Representative Iii Mortgage Loan Originator @Navy Federal Credit Union
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WORK HISTORY
Member Services Representative Iii Mortgage Loan Originator @Navy Federal Credit Union
Jacksonville, FL, US
Training & Facilitation: Led the integration of Microsoft Teams within the branch by conducting instructional huddles and providing ongoing peer support. • Multimedia Communication: Created engagement tools including digital board games, newsletters, and posters to enhance internal communication. • Customer Interaction: Delivered personalized product guidance to over 350 members daily, adjusting support based on financial literacy and service needs.
EDUCATION
College of Charleston
Bachelor of Arts - BA
ABOUT ETERNITY H.
A multidisciplinary digital creator with a blend of experience in visual design, brand communication, and content development. Skilled in building digital experiences through web design, user experience strategy, multimedia editing, and copywriting. Experienced in managing projects across platforms like Squarespace, Shopify, and WordPress, with additional strengths in Figma, Adobe Creative Suite, and Canva. Background includes client support, peer training, and facilitating learning through both digital and in-person formats. Adaptable across creative, financial, marketing, and tech-focused environments.Skills & Tools:• UX Design & Web Layout• Squarespace, Shopify, WordPress• Visual Branding & Copywriting• Figma, Canva, Adobe Creative Suite• Social Content & SEO Basics• Client Support & Education
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